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3.5.3 Patient feedback

3.5.3 Patient feedback

  • Promote a culture that treats patient experience and patient feedback asa driver of quality improvement and a fundamental measure of service quality.
  • Be proactive in seeking information from your patients on their experience of care and respond appropriately. Reflect meaningfully on feedback received from patients and use this information to improve your practice.
  • In each revalidation cycle, undertake at least one patient feedback exercise using a validated tool and present the results for discussion at appraisal, demonstrating actions taken and learning achieved.

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 Next: 3.5.4 Responding to harm and duty of candour »

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