Please enter both an email address and a password.

Account login

Need to reset your password?  Enter the email address which you used to register on this site (or your membership/contact number) and we'll email you a link to reset it. You must complete the process within 2hrs of receiving the link.

We've sent you an email

An email has been sent to Simply follow the link provided in the email to reset your password. If you can't find the email please check your junk or spam folder and add to your address book.


I can’t log into my account

Please make sure that you’re using either your membership/RCS ID number (e.g. 9305412) or an email address registered to your account.

If you can’t remember your password, you can reset your password here.

Resetting my password hasn’t worked

If you didn’t receive a password reset email, please:

  • check your junk mail or spam folder
  • check that the email you’re using is the one registered to the account.

The reactivation code will only last for two hours. If the email is more than two hours old, please request another password reset.

If you’ve checked that this is the right account, and the reactivation code is less than two hours old, please contact

I can’t access the email address I registered with

Please send details of your old and new emails to We’ll need to verify your identity, so please include your date of birth, membership/ID number and the first line of your address in the email.

I can’t access a certain page

Unfortunately, some pages on our site may fail to load during periods of high demand, instead displaying a 'We're sorry...' error. This is a problem that we’re actively working to fix.

Returning to the same page later on can resolve the problem, but we’d be very pleased to hear from you if this doesn’t work.

I can’t make a payment

Please contact the relevant team for help:

That doesn’t solve my problem

If the above information doesn’t solve your problem, email for help.

Please include:

  • your name
  • your membership/ID number
  • a brief description of what you were trying to do
  • the URL of the page it happened

Including the ‘share this with your support team’ link from will give us some basic diagnostic information.

Share this page: